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Design Criteria for Public Emergency Warning Systems |
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Page 5 of 9
multiple stakeholder groups
Different groups of stakeholders have different warning message requirements.
They may require different sets and subsets of messages, and they may require
messages in different formats. For example, non-english-speaking citizens need
messages in a language they understand. Other stakeholder groups have their
own requirements; Emergency Managers need to monitor and control published messages,
Business Managers may need to be apprised of conditions in several specific
locations, Government representatives may need to know of events affecting their
jurisdiction …et cetera.
"A debrief ESB conducted with media personnel on 7 March identified
a number of matters for consideration in a revised media management strategy
…[including] using email as the preferred way of disseminating press
releases, information, and so on." (McLeod 2003)
It is important, though, while meeting the differing requirements of
diverse stakeholder groups, to preserve message consistency.
"It is apparent that on 18 January there were problems with ensuring
that public information was provided consistently both to the media and
to Canberra Connect. This was highlighted in agency submissions, in
feedback from media staff, and in community comments." (McLeod 2003)
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